SHIPPING AND HANDLING

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Shipping

 
Orders received by 6 p.m. on Friday will be mailed on Monday of the following week. The delivery time in Finland is 3-5 days. If you need the product faster, please contact our customer service. We do not currently ship outside Finland.

If you want to order a product that is not in stock, please contact us and we will make you an estimate for delivery time.

We use Matkahuolto Shipping Service, to deliver shipments to your nearest pick-up location.

When the shipment arrives for pick-up, you will receive a notification via text message on your phone. This is why we need your phone number in addition to your address. 

You can also pick up your order from the Riimukivi Farm. Always arrange a pick-up time with customer service beforehand.

Contact Information

E-mail: info(at)riimukiventila.fi
Pick-Up Address: Riimukivi Farm, Haukkoniementie 1, 52230 Hurissalo

https://www.facebook.com/RiimukivenTila
https://www.instagram.com/riimukiventila
www.riimukiventila.fi

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 Returns

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If you are unhappy with your order, you can change your mind within 14 days. The returned product must be intact and in saleable condition. All returns must always be pre-arranged with our customer service at info(at)riimukiventila.fi. The Riimukivi Farm does not cover the costs of the return, unless the return has been arranged with our customer service. The Riimukivi Farm does not accept returns sent via cash on delivery service.

 

Despite careful packaging, deliveries do not always arrive intact. Check your package for any damage when you pick up your shipment. If the contents have been damaged, file a damage report IMMEDIATELY at the pick-up point. Next, contact our customer service, and we will arrange the delivery of a new product.